Resume

This page serves as a brief summary of my professional experience rather than a full resume. That full resume is available upon request.

Certifications

AWS Solutions Architect Associate

Google Apps Certified Administrator

Experience

EXOS

TechOps Engineer 10/2018 – Present

  • On premise and cloud infrastructure administration
  • Computer networking administration for multiple sites
  • Systems support for a variety operating systems, applications, and services
  • Experience with: Kubernetes, Linux, Ubiquiti, Docker, AWS (multiple services), Bash scripting, ESXi, GitHub, Jira, and more

Senior Tech Services Analyst 1/2018 - 10/2018

  • Everything listed below under “Tech Services Analyst”
  • Oversaw escalated support requests
  • Business critical technology implementation projects and implementation projects between multiple departments
  • Experience with: Windows Server, Powershell scripting, McAfee Security, Symantec, Ruckus, and more

Tech Services Analyst 4/2015 - 12/2018

  • Handled support requests for employee technology use
  • Troubleshooting of user equipment, printers, and other corporate technology
  • Technology implementation projects
  • Experience with: Google Apps, Samange, Windows, Microsoft Office, Active Directory, Avaya IP Office, and more

Future Digital 360

IT Field Technician 7/2013 - 4/2015

  • Troubleshooting of customer nevironments including networks, computers, and copiers
  • Network on Command management for client with multiple offices
  • VOIP phone system administration, installation, configuration, and maintenance
  • Work with clients to understand technology needs and upgrade as appropriate

Cartridge World

Assistant Manager 10/2011 - 7/2013

  • Assist retail customers in purchasing and using refilled ink cartridges
  • Manage inventory
  • Manage network and business PCs
  • Sales calls for new and existing customers